POLICY

BOOKING POLICY

Typically, the consultation and procedure will be done on the same day. If following the consultation we determine the procedure is not for you, there will be no obligations or cost to you.

It is the client's responsibility to ensure they have read the FAQs and Contraindications for their procedure prior to booking to ensure they are a suitable candidate.

* All permanent make-up/tattoo procedures require a $100 non-refundable deposit at the time of booking to secure the appointment and will be deducted from the total cost of the service. Payment can be made via email money transfer (EMT) to info@candidcosmedics.com. This is to ensure you are serious and committed to your appointment. If you miss your appointment, you will forfeit your deposit. The deposit is not transferable to another person. Appointments can be changed up to 48 hours before your scheduled appointment time, without penalty. Should you need to reschedule your appointment with less than 48 hours notice, you will be required to pay an additional deposit. Exceptions will be made in emergency situations or with COVID-19 related symptoms, pending adequate documentation.

CANCELLATION POLICY

We require at least 48 hours advance notice if you need to cancel and/or reschedule your appointment. If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact us as soon as possible. Clients who arrive over 15 minutes late, may result in cancellation of your appointment.

PROCEDURE POLICY

We offer the highest degree of detail and care to our permanent makeup/tattoo related procedures. Unfortunately, we have no control over some factors that affect the healing process and final outcome, therefore, we offer no guarantee on results. Please be aware, additional touch-ups may be required to achieve optimal outcomes. We do not offer refunds on any services.

TOUCH-UP POLICY

Any included touch-up appointments for permanent makeup that are cancelled without 48 hours notice will be forfeited. There are no refunds for included touch-up appointments, missed or otherwise not taken within the allotted time frames indicated.

NO GUEST POLICY

We kindly ask that only you attend your appointment - please do not bring friends, family, children or pets with you. We want to be able to focus ALL our attention on you during your appointment time.

PAYMENT METHODS

Prices listed do not include GST. Debit, cash and all major credit cards are accepted (Visa / MC / Amex). A 3% fee will be added to all credit card transactions. We do not accept cheques. Prices are subject to change at any time.