POLICY
BOOKING POLICY
It is the client's responsibility to ensure they have read the FAQs and Contraindications for their procedure prior to booking to ensure they are a suitable candidate.
All permanent make-up/tattoo procedures require a $100 non-refundable deposit at the time of booking to secure the appointment and will be deducted from the total cost of the service. Payment can be made via email money transfer (EMT) to info@candidcosmedics.com. This is to ensure you are serious and committed to your appointment. If you miss your appointment, you will forfeit your deposit. The deposit is not transferable to another person. Appointments can be changed up to 48 hours before your scheduled appointment time, without penalty. Should you need to reschedule your appointment with less than 48 hours notice, you will be required to pay an additional deposit. Exceptions will be made in emergency situations or with COVID-19 related symptoms, pending adequate documentation.
CANCELLATION - NO SHOW - LATE - POLICY
Your appointment time is reserved just for you; any late cancellations or no shows leave a gap in our schedule that could have been filled by another client. We require at least 48 hours advance notice if you need to cancel and/or reschedule your appointment. If less than 48 hours notice is given, you will be subject to 50% of the service booking, or forfeit the $100 permanent makeup deposit. This includes appointments cancelled or rescheduled due to illness with less than 12 hours notice.
For No Showed appointments, clients are subject to 100% of the service booking and/or forfeit the $100 permanent makeup deposit. Two no showed or late cancellations will require pre-payment of the full service amount in advance in order to book any future appointments. All incurred fees will be invoiced to the email on file. Outstanding balances must be paid in full or will result in appointment cancellation.
If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact us as soon as possible. To avoid unfair delays for other clients, clients who arrive over 15 minutes late may result in cancellation of your appointment and applicable cancellation fees being charged.
We appreciate your understanding and respect for our time. Thank you for your support.
PROCEDURE POLICY
We offer the highest degree of detail and care to our permanent makeup/tattoo related procedures. Unfortunately, we have no control over some factors that affect the cosmetic tattoo healing process and final outcome, therefore, we offer no guarantee on results. Please be aware, additional touch-ups may be required to achieve optimal outcomes. We do not offer refunds on any services.
TOUCH-UP POLICY
Any included touch-up appointments for permanent makeup that are cancelled without 48 hours notice will be forfeited. There are no refunds for included touch-up appointments, missed or otherwise not taken within the allotted time frames indicated.
NO GUEST POLICY
We kindly ask that only you attend your appointment - please do not bring friends, family, children or pets with you. We want to be able to focus ALL our attention on you during your appointment time.
PAYMENT METHODS
Debit, cash and all major credit cards are accepted (Visa / MC / Amex). A 3% fee will be added to all credit card transactions. We do not accept cheques. All prices are subject to GST. Prices are subject to change at any time.